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We’d love to hear from you! Use the contact form below, give us a call or visit our showroom.
For press inquiries, please contact press@parachutehome.com.

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855-888-5977

Monday - Friday
10 am - 6 pm PST

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Schedule an appointment to visit our Venice Beach showroom.

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Frequently Asked Questions

Orders

  • Why am I charged before my order has shipped?

    • Our payment provider only allows us to capture funds within 7 days of you placing your order — otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We'd prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

  • Will I be charged sales tax?

    • For customers in California state sales tax will apply.

  • Do you gift wrap?

    • All of our Bedding comes beautifully packaged in a reusable, self-care bag and our Towels in a custom, Parachute laundry bag because we think of our product as a gift, whether it’s for you or for a loved one.

Shipping

  • How long will it take for my items to ship?

    • Most orders are processed within 1-2 business days. If your order includes backordered items, processing can take an additional 1-2 business days. Once your order is processed and all purchased items are in-stock, you'll receive a shipping confirmation email with the tracking number(s). Occasionally, we do split orders into multiple shipments. If this occurs, you'll be notified and receive a tracking number for each shipment. Please note, your order will not ship until all items are in-stock.

  • How long will it take for my items to arrive?

    • Once shipped, all domestic orders should arrive within 4-10 business days. International orders should arrive within 7-14 business days.

  • Does Parachute ship internationally?

    • Yes! We ship all over the world. We charge flat-rate shipping by country and pricing will automatically appear at checkout. Customers are responsible for paying customs charges. Please contact our Customer Experience team for any further questions.

Returns & Exchanges

  • Which items are returnable?

    • Bedding in gently used but not abused condition. *Items that were purchased as part of Venice Sets and Sheet Sets are not eligible for partial returns or exchanges. 

      Unused and unwashed Bath items, folded and packaged in the original plastic polybag.

      Unused and unwashed Decor items, sent in original packaging.

      Returns must be postmarked within 30 days of receiving your order. We are unable to accept returns or exchanges outside of the 30 day window.

      After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY.

  • Is it easy to return items?

    • Very easy. Initiate your return. Once your return is authorized, you’ll receive step-by-step instructions and a pre-paid shipping label via email. Print the return label and drop your return at the nearest USPS Post Office or Approved Postal Provider. We will refund you within one to two weeks of receiving them.

  • Which items can not be returned?

    • Sample sale items.

      Items that have not been postmarked within the 30 day window.

      Free gifts or promotional items with retail value.

      Bath or Decor items that have been used.

      Items that were purchased as part of Venice Sets and Sheet Sets are not eligible for partial returns or exchanges.

  • How soon will I receive the refund for my return?

    • Please allow 1-2 weeks for your refund. You will be sent an email once the item(s) have been received and your refund has been processed.

  • How can I exchange my order?

    • To make an exchange, follow the same process as Returns but select ‘Shop with Instant Refund’ at the end of the return process. You’ll receive step-by-step instructions and a pre-paid shipping label via email. Print the return label and drop your return at the nearest USPS Post Office or Approved Postal Provider. You can reorder and/or shop for an exchange using your Instant Refund Voucher at any time.

Product

  • What differences will I feel between Parachute's all natural fabrics and fabrics that are artificially softened?

    • Unlike other Bedding brands, Parachute does not artificially soften its fabrics with silicon, formaldehyde or toxic chemicals. By choosing Parachute, you’re experiencing 100% long-staple Egyptian cotton or Portuguese Linen in its purest and most natural form. It will continue to soften with use and washing.

  • What is the difference between Percale, Sateen and Linen?

    • Both Percale and Sateen are made using the finest long-staple Egyptian cotton – the difference is a result of how they’re woven.

      Our Percale is cool and crisp to the touch — we often compare it to the perfect white button down shirt. This fabric goes through a stonewashed process which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Many brands use synthetic finishes to expedite this process, but this is something we have chosen to avoid.

      Our Sateen is extremely soft and smooth. We call it a matte Sateen since it doesn't have the overly shiny appearance typically associated with the fabric. It's lustrous, elegant and the more luxurious of our fabrics. Sateen is also naturally more wrinkle resistant.

      Our Linen is a natural fiber made from the flax plant and is a stronger and more durable alternative to cotton. The fabric is garment dyed and washed to relax the fibers, resulting in a softened fabric which becomes more supple with each wash. Light and airy, Linen is perfect for balmy climates and those seeking a classic, casual appearance.

  • How should I care for my Bedding and Towels?

    • All of Parachute’s home essentials come with care labels that detail washing instructions. To maintain the premium quality and performance of your Towels and Bedding, avoid fabric softeners and bleaching agents because they coat the natural fibers. Keep your home essentials away from household cleaners and personal care products that contain benzoyl peroxide or alpha hydroxy acids to prevent discoloration. You can learn more about how to care for Bedding in our blog story here and how to care for Towels in our blog story here.

  • What is the thread count of your Sheets?

    • Thread count actually isn't the best way to measure the quality of your Bedding — in fact, it's largely a marketing gimmick — which is why you won't find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your Sheets, read our blog story here‎.

  • How deep are your Fitted Sheets?

    • Our Fitted Sheets are designed to fit mattresses up to 16" deep. For more information, please click on the "size guide" link found on each product page.

Company

  • Where can I see your home essentials in person?

    • We invite you to visit the showroom at our Venice Beach headquarters. If you're not based in Los Angeles, we offer swatches if you'd like to feel the Bedding fabric before ordering.