Get In Touch

We’d love to hear from you! Use the contact form below, give us a call or visit our showroom.
For press inquiries, please contact press@parachutehome.com.

Email Us

Call Us

855-888-5977

Monday - Friday
10 am - 6 pm PST

Frequently Asked Questions

Orders

  • What methods of payment do you accept?

    • We accept all major credit cards as well as Paypal and Affirm.

      Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Parachute.

  • Will I be charged sales tax?

    • For customers in California state, sales tax will apply.

  • Why am I charged before my order has shipped?

    • Our payment provider only allows us to capture funds within 7 days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

  • What's the status of my order?

    • To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

  • What if I need to modify the contents of my order?

    • If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

      If you would like to remove items from your order, contact our Customer Experience team within 30 minutes of placing your order. Item removal is not guaranteed and can only be done during business hours, Monday-Friday 10am-6pm PST.

      If you are unable to contact our Customer Experience team in time, you can initiate a return once you receive your order.

  • How do I cancel my order?

    • Contact our Customer Experience team within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours, Monday-Friday 10am-6pm PST.

      If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

  • Do you gift wrap?

    • All of our Bedding comes beautifully packaged in a reusable, self-care bag and our Towels in a custom, Parachute laundry bag because we think of our product as a gift, whether it’s for your or for a loved one.

Shipping

  • Where does Parachute ship?

    • We provide shipping to all 50 States (including Alaska and Hawaii), military bases/APO/DPO/FPO and all over the world.

      Contact our Customer Experience team if shipping is not made available to your country during the checkout process.

  • How much does shipping cost?

    • We provide free domestic shipping to all 50 States (including Alaska and Hawaii) as well as military bases/APO/DPO/FPO.

      For international shipping, we charge flat-rate shipping by country. Pricing will automatically appear at checkout. Customers are responsible for paying customs and duty charges. Please contact our Customer Experience team for any further questions.

  • When will I get my order?

    • The following times are quoted in business days:

      Shipping + Handling Overnight Express Ground International
      Bedding/Bath/Decor 1-2 days 3-5 days 5-9 days 8-14 days
      Gift Card Set 1-2 days 3-5 days 7-10 days 8-14 days
      Fabric Swatches N/A N/A 7-10 days 7-10 days

      Please note, your order will not ship until all items are in stock. Occasionally, we do split orders into multiple shipments. If this occurs, you'll be notified and receive a tracking number for each shipment.

  • Can I get my order expedited?

    • You can select express or overnight shipping at checkout for domestic orders. Order must be received before 9am PST to begin processing the same day it is placed.

      Please note: Once you’ve placed your order, we are unable to expedite.

  • What if I need to change my shipping address?

    • Contact our Customer Experience team within 30 minutes of placing your order to change your shipping address. Changing a shipping address is not guaranteed and can only be done during business hours, Monday-Friday 10am-6pm PST.

Returns & Exchanges

  • What is your return policy?

    • The following items can be returned:

      - Bedding items in gently used but not abused condition.

      - Unused and unwashed Bath items, sent in original packaging.

      - Unused and unwashed Decor items, sent in original packaging.

      - Items postmarked within 60 days of receiving your order.


      The following items cannot be returned:

      - Individual items that were purchased as part of a Venice Set or Sheet Set.

      - Bath or Decor items that have been used or washed.

      - Items that have not been postmarked within the 60 day window.

      - Items purchased at a Parachute Sample Sale.

      - Free gifts or promotional items with retail value.

  • How can I return my order?

    • If you would like to return item(s) from your order:

      1. Visit our Returns page
      2. Enter your email and click “Start a Return.”
      3. Check your email and follow authorization instructions.
      4. Select the order that contains your item(s).
      5. Select the item(s) you wish to return.
      6. Click “Confirm Return & Refund.”
      7. Download and print the USPS shipping label.
      8. Repack your items and packing list in original packaging as best as possible.
      9. Drop off at the nearest Post Office or Approved Postal Provider.

      Please allow 1-2 weeks for your refund. You will be sent an email once the item(s) have been received and your refund has been processed.

  • How can I exchange my order?

    • If you would like to exchange item(s) from your order:

      1. Visit our Returns page
      2. Enter your email and click “Start a Return.”
      3. Check your email and follow authorization instructions.
      4. Select the order that contains your item(s).
      5. Select the item(s) you wish to exchange.
      6. Click “Confirm Return & Refund.”
      7. Click “Shop with Instant Refund.”
      8. Select “Enter a gift card or discount code” during checkout.
      9. Enter Instant Refund Voucher and click “Apply.”
      10. Download and print the USPS shipping label.
      11. Repack your items and packing list in original packaging as best as possible.
      12. Drop off at the nearest Post Office or Approved Postal Provider.

      Please note: The “Instant Refund Voucher” exists until Parachute receives your returned order. If you do not use the Instant Refund Voucher, you will be refunded in full.

  • What happens to my returned items?

    • Washed or used Bedding is donated to a number of local charities in Venice, California.

  • Do you offer a warranty on your products?

    • Our manufacturer offers a 3 year warranty on all of our Pillow Inserts and a 5 year warranty on all of our Duvet Inserts.

      We do not offer a warranty on any other items. If upon receipt you believe your product has a manufacturer’s defect, please reach out to our Customer Experience team.

Product

  • What differences will I feel between Parachute's all natural fabrics and fabrics that are artificially softened?

    • Unlike other Bedding brands, Parachute does not artificially soften its fabrics with silicon, formaldehyde or toxic chemicals. By choosing Parachute, you’re experiencing 100% long-staple Egyptian cotton or Portuguese Linen in its purest and most natural form. It will continue to soften with use and washing.

  • What is the difference between Percale, Sateen and Linen?

    • Both Percale and Sateen are made using the finest long-staple Egyptian cotton – the difference is a result of how they’re woven.

      Our Percale is cool and crisp to the touch — we often compare it to the perfect white button down shirt. This fabric goes through a stonewashed process which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Many brands use synthetic finishes to expedite this process, but this is something we have chosen to avoid.

      Our Sateen is extremely soft and smooth. We call it a matte Sateen since it doesn't have the overly shiny appearance typically associated with the fabric. It's lustrous, elegant and the more luxurious of our fabrics. Sateen is also naturally more wrinkle resistant.

      Our Linen is a natural fiber made from the flax plant and is a stronger and more durable alternative to cotton. The fabric is garment dyed and washed to relax the fibers, resulting in a softened fabric which becomes more supple with each wash. Light and airy, Linen is perfect for balmy climates and those seeking a classic, casual appearance.

  • How should I care for my Bedding and Towels?

    • All of Parachute’s home essentials come with care labels that detail washing instructions. To maintain the premium quality and performance of your Towels and Bedding, avoid fabric softeners and bleaching agents because they coat the natural fibers. Keep your home essentials away from household cleaners and personal care products that contain benzoyl peroxide or alpha hydroxy acids to prevent discoloration. You can learn more about how to care for Bedding in our blog story here and how to care for Towels in our blog story here.

  • What is the thread count of your Sheets?

    • Thread count actually isn't the best way to measure the quality of your Bedding — in fact, it's largely a marketing gimmick — which is why you won't find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your Sheets, read our blog story here‎.

  • How deep are your Fitted Sheets?

    • Our Fitted Sheets are designed to fit mattresses up to 16" deep. For more information, please click on the "size guide" link found on each product page.

Company

  • Why are you called Parachute?

    • When you make your bed, your Sheets billow in a way that looks like a landing parachute. And since we consider good sleep a lifesaver, the name seemed especially appropriate.

  • Is Parachute sold in any stores?

    • Parachute’s showroom store will be opening on Saturday, May 28, 2016! It will be located on 542 Rose Avenue, Venice, California 90291. Our store hours will be Monday-Saturday, 11am-7pm and Sunday, 10am-6pm.

      In addition, you can experience our Bedding in the Consort Design showroom, located on 6918 Melrose Avenue, Los Angeles, California 90038. Consort’s hours are Monday-Saturday, 10am-6pm.

      If you’re not based in Los Angeles, we offer Fabric Swatches for purchase.

  • Do you offer services for business or interior designers?

    • We are proud to offer exclusive trade pricing and services. To learn more or to sign up for our trade email newsletter, please visit our Trade Page.

  • Where do I direct press or marketing inquiries?

    • For press or marketing inquiries, please email Press.

  • Are you hiring?

    • For current opening and opportunities at Parachute, please visit our Jobs Page.