Frequently Asked Questions

Sales + Promotions

  • Does Parachute have any sales events?

    We typically have one sale per year around Cyber Monday, and we occasionally hold in-store sales at our Stores in Venice Beach, CA and Portland, OR. Please note we do not offer price adjustments to purchases made prior to sales events.

  • Does Parachute offer coupons, rebates or promotions?

    At this time we do not offer discount codes. We are a direct-to-consumer brand, cutting out licensing and distribution fees to make our premium quality home essentials as accessibly priced as possible. We will not honor codes found on third-party discount, coupon or promotion websites.


  • What methods of payment do you accept?

    We accept all major credit cards as well as Paypal.

    Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Parachute.

  • Will I be charged sales tax?

    Sales tax will apply only for orders shipped to California, New York or Kentucky.

  • Why am I charged before my order has shipped?

    Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

  • What's the status of my order?

    To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

  • What if I need to modify the contents of my order?

    If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

    If you would like to remove items from your order, contact Customer Experience within 30 minutes of placing your order. Item removal is not guaranteed and can only be done during business hours Monday – Friday, 8:00am – 5:00pm PST.

    If you are unable to contact our Customer Experience team in time, you can initiate a return once you receive your order.

  • How do I cancel my order?

    Contact Customer Experience within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 8:00am – 5:00pm PST.

    If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

  • Do you gift wrap?

    All of our Bedding comes beautifully packaged in a reusable, self-care bag and our Towels in a custom, Parachute laundry bag because we think of our product as a gift, whether it’s for you or for a loved one.


  • Where does Parachute ship?

    We ship to the following: all 50 States (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, the US Virgin Islands, military bases/APO/DPO/FPO addresses, Australia, Canada, Germany, New Zealand, Sweden, Switzerland and the United Kingdom.

  • How much does shipping cost?

    We provide free domestic ground shipping. This includes all 50 States (including Alaska and Hawaii) as well as military bases/APO/DPO/FPO. Overnight and express domestic shipping is calculated by UPS.

    Ground shipping to American Samoa, Guam, Puerto Rico and the US Virgin Islands is calculated by USPS.

    We calculate the cost of shipping, taxes and duties upfront for international orders so that you don't have any additional fees when your order arrives. Please note, duties and other international shipping charges are non-refundable. 

  • When will I get my order?
    Shipping + Handling Fastest Faster Standard International
    Home Essentials 2-3 business days 4-5 business days 5-10 business days 10-15 business days
    Fabric Swatches N/A N/A 7-10 business days 8-14 business days

    Order must be received before 10:00am PST to begin processing the same day it is placed.

    We may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment.

    International orders typically take 10-15 days to process, ship and clear customs.

  • Can I get my order expedited?

    You can select "Faster" or "Fastest" shipping at checkout for domestic orders. Order must be received before 10:00am PST to begin processing the same day it is placed. International orders cannot be expedited. Once you've placed your order, we are unable to expedite.

  • What if I need to change my shipping address?

    Contact Customer Experience within 30 minutes of placing your order during normal business hours Monday – Friday, 8:00am – 5:00pm PST.

Returns + Exchanges

  • What is your return policy?

    If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 60 days of delivery receipt to be eligible for a refund.

    Please note we do not accept returns on final sale items, Gift Cards, Fabric Swatches, the Handmade Wood Bed Frame and donations to Nothing but Nets.

    Shipping and handling fees are nonrefundable.

  • How can I return my order?

    If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days of delivery receipt. To initiate your return, please visit our Returns page.

    1. Enter your Order ID and billing zip code. Click “Next.”
    2. Select the item you wish to return. Then select the condition of the item, the reason for return, and provide any additional information in the comments box. Click “Done.” Repeat this step for all items you wish to return. Click “Next.”
    3. Select your return shipping method. Click “Next.”
    4. Review your return summary. If anything is incorrect, click the back button on your browser and update the information. Click “Submit” to process your return.
    5. A confirmation email will be sent to the email address you provided.
    6. Check the email address you provided and click “Print Return Label” to generate a shipping label for your return.
    7. Repackage the item(s) you are returning. Please remove any previous labels and/or tape from the package and refrain from using Priority Mail packaging.
    8. Attach the label to your package using clear tape. You must have a unique label for each return package.
    9. Drop the return at the nearest USPS location – no additional postage or insurance is required.

    If you are returning a gift, if your item was damaged upon receipt, or if you believe the item you ordered has a manufacturer's defect, please reach out to Customer Experience directly.

    For all Trade returns, click here.

  • When will I receive my refund?

    Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

    If you return your items after 60 days from their delivery receipt, we reserve the right to refuse your return.

  • Do you refund international shipping?

    Our return policy applies to all international orders.

    We are not responsible for return shipping on international orders and are unable to provide a label or reimburse for international return shipping charges.

  • How can I exchange my order?

    Exchanges are not offered. We recommend returning your item(s) and placing a new order once your refund is processed to avoid multiple charges on your card.

  • What happens to my returned items?

    Washed or used Bedding is donated to our partners at Habitat for Humanity.

  • Which of your products are covered by a warranty?

    Only our Down and Down Alternative items are covered by warranty.

    The following items come with a 3 year warranty:

    • Pillows
    • Mattress Pads
    • Mattress Toppers

    The following items come with a 5 year warranty:

    • Duvet comforters

    We do not offer a warranty on any other items. If you believe your product has a manufacturer’s defect upon receipt, please reach out to our Customer Experience team immediately.

  • What is your return policy for products with a manufacturer’s defect?

    If you receive an item with a manufacturer’s defect, please reach out to our Customer Experience team immediately. We will accept returns of defective items within one year of purchase.

    Discoloration is not covered as a manufacturer's defect. Please review our Care Page to prevent discoloration in your Parachute products.

  • Are final sale items eligible for your 60 day trial?

    No, final sale items are not eligible for our 60 day trial. Final sale items may not be returned.


  • Where are your Bedding products made?

    Our Bedding is manufactured in a family-owned factory, located in the Guimarães region of northern Portugal. Our Percale and Sateen fabrics are made of the finest long-staple Egyptian cotton, and our Linen is made of pure European flax. Made in the United States, our Basics are available with all natural European White Down or hypoallergenic Down Alternative filling.

  • What certifications do your Bedding products have?

    All of our Bedding is Oeko-Tex certified, and our down manufacturer is Responsible Down Standard certified. Read our blog stories, Our Products Are Oeko-Tex Certified: What That Means and The Low Down on Down, for more information.

  • What is the thread count of your Bedding?

    Thread count actually isn't the best way to measure the quality of your Bedding – in fact, it's largely a marketing gimmick – which is why you won't find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your Sheets, read our Blog story here‎.

  • What is the difference between Parachute’s fabrics and those that are artificially softened?

    Unlike other Bedding brands, we do not artificially soften our fabrics with silicon, formaldehyde or toxic chemicals. By choosing us, you’re experiencing the fabric in its purest and most natural form. Our fabrics will continue to soften with use and washing.

  • What is the difference between Percale, Sateen and Linen?

    Both Percale and Sateen are made using the finest long-staple Egyptian cotton – the difference is a result of how they’re woven.

    Our Percale is cool and crisp to the touch – we often compare it to the perfect white button down shirt. This fabric goes through a stonewashed process which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Many brands use synthetic finishes to expedite this process, but this is something we have chosen to avoid.

    Our Sateen is extremely soft and smooth. We call it a matte Sateen since it doesn't have the overly shiny appearance typically associated with the fabric. It's lustrous, elegant and the more luxurious of our fabrics. Sateen is also naturally more wrinkle resistant.

    Our Linen is a natural fiber made from the flax plant and is a stronger and more durable alternative to cotton. The fabric is garment dyed and washed to relax the fibers, resulting in a softened fabric which becomes more supple with each wash. Light and airy, Linen is perfect for balmy climates and those seeking a classic, casual appearance.

  • How should I care for my Bedding?

    Visit our Care Page for information on how to care for your Parachute Bedding items.

  • Can I mix and match within a Set?

    Our Sets are pre-bundled, and you cannot mix and match size, color or fabric. However – with the exception of our limited edition Duvet Cover Sets – all Bedding items can be purchased a la carte, so you can mix and match as you like.

  • How deep are your Fitted Sheets?

    Our Fitted Sheets are designed to fit mattresses up to 16" deep. For more information, please click on the "Size Guide" link found on each product page.

  • What happened to your Bedding color, Ash?

    Ash has been renamed Sand. But don’t worry – it’s still the same color.


Gift Cards

  • What types of Gift Cards do you offer?

    We offer both a Digital Gift Card and a Gift Card Set.

    The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout.

    The Gift Card Set is packaged in a beautiful gift box and features a note insert for a personalized message. Use the “Gift Message” field at checkout to leave your message for the gift recipient. Each Parachute Gift Card Set includes a complimentary “Dream Big” Eye Mask.

    Please note: Gift Cards are non-refundable.

  • How do I send a Gift Card?

    The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout. The buyer will need to forward the email to the recipient or print it out to gift it in person.

    The Gift Card Set is delivered via USPS to the shipping address specified during checkout. You may choose to send it to yourself to gift it to the recipient in person or to send it directly to the recipient by entering his or her shipping address at checkout.

  • How do I redeem my Gift Card?

    At checkout, click “Enter a Gift Card or discount code,” type your Gift Card code into the empty field and select “Apply.”

  • How do I check my Gift Card balance?

    Please email our Customer Experience team to check your Gift Card balance.


  • Why are you called Parachute?

    When you make your bed, your Sheets billow in a way that looks like a landing parachute. And since we consider good sleep a lifesaver, the name seemed especially appropriate!

  • Is Parachute sold in any stores?

    Parachute’s Stores are open every day. Stop by and shop our Bedding and Bath Collections at 542 Rose Avenue, Venice, California 90291 or 822 NW 23rd Avenue, Portland, OR 97210. Our Venice hours are Monday – Saturday, 11:00am – 7:00pm and Sunday, 11:00am – 6:00pm. Our Portland hours are Monday – Saturday, 11:00am – 7:00pm and Sunday, 11:00am – 6:00pm.

    A selection of our Bedding best sellers can be found at Beam, in Brooklyn, for a limited time. Beam is located at 240 Kent Avenue, Williamsburg, New York 11249. Beam is open every day, 12:00pm – 7:00pm. 

    We also offer Fabric Swatches for purchase.

  • Do you offer services for business or interior designers?

    We are proud to offer exclusive trade pricing and services. To learn more or to sign up for our trade email newsletter, please visit our Trade Page.

  • Where do I direct press or marketing inquiries?

    For press or marketing inquiries, please email Press.

    For information about joining our affiliate network, please visit our Affiliates Page.

  • Are you hiring?

    To learn more about current opportunities at Parachute, please visit our Jobs Page.