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Frequently Asked Questions

Sales + Promotions

  • Does Parachute have any sales events?

    Typically we have one sale per year, around Cyber Monday, and we occasionally hold sample sales in Venice Beach, California.

    Please note, we do not offer price adjustments to purchases made prior to the Cyber Monday Sale. 

  • Does Parachute offer coupons, rebates or promotions?

    At this time we do not offer discount codes. We are a direct-to-consumer brand, cutting out licensing and distribution fees to make our premium quality home essentials as accessibly priced as possible. We will not honor codes found on third-party discount, coupon or promotion sites.

Orders

  • What methods of payment do you accept?

    We accept all major credit cards as well as Paypal.

    Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Parachute.

  • Will I be charged sales tax?

    Sales tax will apply only for orders shipped to California or Kentucky.

  • Why am I charged before my order has shipped?

    Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

  • What's the status of my order?

    To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

  • What if I need to modify the contents of my order?

    If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

    If you would like to remove items from your order, contact Customer Experience within 30 minutes of placing your order. Item removal is not guaranteed and can only be done during business hours Monday – Friday, 9:00am – 5:00pm PST.

    If you are unable to contact our Customer Experience team in time, you can initiate a return once you receive your order.

  • How do I cancel my order?

    Contact Customer Experience within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday-Friday, 9:00am – 5:00pm PST.

    If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

  • Do you gift wrap?

    All of our Bedding comes beautifully packaged in a reusable, self-care bag and our Towels in a custom, Parachute laundry bag because we think of our product as a gift, whether it’s for you or for a loved one.

Shipping

  • Where does Parachute ship?

    We ship to the following: all 50 States (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, the US Virgin Islands, military bases/APO/DPO/FPO addresses, Australia, Canada, Germany, New Zealand, Sweden, Switzerland and the United Kingdom.

  • How much does shipping cost?

    We provide free domestic ground shipping. This includes all 50 States (including Alaska and Hawaii) as well as military bases/APO/DPO/FPO. Overnight and express domestic shipping is calculated by UPS.

    Ground shipping to American Samoa, Guam, Puerto Rico and the US Virgin Islands is calculated by UPS.

    We calculate the cost of shipping, taxes and duties upfront for international orders so that you don't have any additional fees when your order arrives. Please note, duties and other international shipping charges are non-refundable. 

  • When will I get my order?
    Shipping + Handling Overnight Express Ground International
    Home Essentials 1-2 business days 3-5 business days 5-9 business days 8-14 business days
    Gift Card Set 1-2 business days 3-5 business days 5-9 business days 8-14 business days
    Fabric Swatches N/A N/A 7-10 business days 8-14 business days

    Please note, your order will not ship until all items are in stock. The expected ship date for your order is noted at the bottom of your shopping cart.

    Occasionally, we split orders into multiple shipments. If this occurs, you'll be notified and receive a tracking number for each shipment.

    International orders typically take 8-14 days to process, ship, and clear customs.

  • Can I get my order expedited?

    You can select express or overnight shipping at checkout for domestic orders. Order must be received before 10:00am PST to begin processing the same day it is placed. International orders cannot be expedited. Once you've placed your order, we are unable to expedite.

  • What if I need to change my shipping address?

    Contact Customer Experience within 30 minutes of placing your order during normal business hours Monday – Friday 9:00am – 5:00pm PST

Returns + Exchanges

  • What is your return policy?

    The following items can be returned:

    • Bedding items in gently used but not abused condition.
    • Unused and unwashed Bath or Decor items, sent in original packaging with tags.
    • Items postmarked within 60 days of receiving your order.

    The following items cannot be returned:

    • Individual items that were purchased as part of a Venice Set or Sheet Set.
    • Bath or Decor items that have been used, washed or removed from original packaging.
    • Items that have not been postmarked within the 60 day window.
    • Items purchased at a Parachute Sample Sale.
    • Free gifts or promotional items with retail value.
    • Gift Card Sets or Digital Gift Cards.
    • Donations to Nothing But Nets.
    • Fabric swatches.

    In the event of a return, upgraded shipping, international shipping and duty charges are nonrefundable.
  • How can I return my order?

    If your item was damaged upon receipt or you believe the item has a manufacturer's defect, please reach out to Customer Experience directly.

    Otherwise to initiate a return:

    1. Visit our Returns page.
    2. Enter your email and click “Start a Return.”
    3. Check your email and follow authorization instructions.
    4. Select the order that contains your item(s).
    5. Select the item(s) you wish to return.
    6. Click “Confirm Return + Refund.”
    7. Download and print the USPS shipping label.
    8. Repack your items and packing list in original packaging as best as possible.
    9. Drop off at the nearest Post Office or Approved Postal Provider.

    Please allow three weeks for your refund. You will be sent an email once the item(s) have been received and your refund has been processed.

    If you send your item(s) back outside the 60 day return window, we reserve the right to refuse your return or to charge a restocking fee.

    We are not responsible for return shipping on international orders and are unable to provide a label or reimburse for international return shipping charges.

    Items purchased using an Instant Refund Voucher can only be returned for store credit. 

  • How can I exchange my order?

    Exchanges are not offered. We recommend returning your item(s) and placing a new order once your refund is processed to avoid multiple charges on your card.

  • What happens to my returned items?

    Washed or used Bedding is donated to our partners at Habitat for Humanity.

  • Do you offer a warranty on your products?

    Our Bedding Basics manufacturer offers a three year warranty on all of our Pillows, Mattress Pads and Mattress Toppers and a five year warranty on all of our Duvet comforters.

    We do not offer a warranty on any other items. If upon receipt you believe your product has a manufacturer’s defect, please reach out to our Customer Experience team.

Bedding

  • Where are your Bedding products made?

    Our Bedding is manufactured by true artisans who have been weaving world class linens for over 80 years. Our Percale and Sateen Collections are made of the finest long-staple Egyptian cotton and spun in one of Tuscany’s world renowned mills. Our Linen and Pinstripe Percale Collections are produced in the Guimarães region in northern Portugal, where textile production has thrived since the 18th century. To top it off, our Basics are available with all natural European white down or hypoallergenic down alternative filling.

  • What certifications do your Bedding products have?

    All of our Bedding is Oeko-Tex certified, and our down manufacturer is Responsible Down Standard certified. Read our blog stories, Our Products Are Oeko-Tex Certified: What That Means and The Low Down on Down, for more information.

  • What is the thread count of your Bedding?

    Thread count actually isn't the best way to measure the quality of your Bedding – in fact, it's largely a marketing gimmick – which is why you won't find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your Sheets, read our blog story here‎.

  • What differences will I feel between Parachute’s all natural fabrics and fabrics that are artificially softened?

    Unlike other Bedding brands, Parachute does not artificially soften its fabrics with silicon, formaldehyde or toxic chemicals. By choosing Parachute, you’re experiencing 100% long-staple Egyptian cotton or Portuguese Linen in its purest and most natural form. It will continue to soften with use and washing.

  • What is the difference between Percale, Sateen and Linen?

    Both Percale and Sateen are made using the finest long-staple Egyptian cotton – the difference is a result of how they’re woven.

    Our Percale is cool and crisp to the touch – we often compare it to the perfect white button down shirt. This fabric goes through a stonewashed process which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Many brands use synthetic finishes to expedite this process, but this is something we have chosen to avoid.

    Our Sateen is extremely soft and smooth. We call it a matte Sateen since it doesn't have the overly shiny appearance typically associated with the fabric. It's lustrous, elegant and the more luxurious of our fabrics. Sateen is also naturally more wrinkle resistant.

    Our Linen is a natural fiber made from the flax plant and is a stronger and more durable alternative to cotton. The fabric is garment dyed and washed to relax the fibers, resulting in a softened fabric which becomes more supple with each wash. Light and airy, Linen is perfect for balmy climates and those seeking a classic, casual appearance.

  • How should I care for my Bedding?

    Visit our Care Page for information on how to care for your Parachute Bedding items.

  • Can I mix and match within a Bedding Set?

    All of our Bedding Sets come bundled, and you cannot mix and match size, color or fabric. We created our Bedding Separates category for this exact reason. You can build a look unique to you for the same price as one of our Sets.

  • How deep are your Fitted Sheets?

    Our Fitted Sheets are designed to fit mattresses up to 16" deep. For more information, please click on the "Size Guide" tab found on each product page.

  • What happened to your Bedding color, Ash?

    Ash has been renamed Sand. But don’t worry – it’s still the same color.

Bath

Gift Cards

  • What types of Gift Cards do you offer?

    We offer both a Digital Gift Card and a Gift Card Set.

    The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout.

    The Gift Card Set is packaged in a beautiful gift box and features a note insert for a personalized message. Use the “Order Notes” field at checkout to leave your message for the gift recipient. Each Parachute Gift Card Set includes a complimentary “Dream Big” Eye Mask.

    Please note: Gift Cards are non-refundable.

  • How do I send a Gift Card?

    The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout. The buyer will need to forward the email to the recipient or print it out to gift it in person.

    The Gift Card Set is delivered via USPS to the shipping address specified during checkout. You may choose to send it to yourself to gift it to the recipient in person or to send it directly to the recipient by entering his or her shipping address at checkout.

  • How do I redeem my Gift Card?

    At checkout, click “Enter a Gift Card or discount code,” type your Gift Card code into the empty field and select “Apply.”

  • How do I check my Gift Card balance?

    Please email our Customer Experience team to check your Gift Card balance.

Company

Hotel

  • Where is The Parachute Hotel located?

    538 Rose Avenue, Venice, CA 90291

  • What are the accommodations and amenities?

    The Parachute Hotel is a 2,200-square foot penthouse featuring an open floor plan and outdoor living space. It can accommodate 1-4 people. The master bedroom is furnished with 1 Queen bed; 2 Twin foldaway beds are available.

    Featured amenities include a full kitchen, Wi-Fi, buzzer/wireless intercom, folding glass wall, outdoor patio and fireplace, washer/dryer, central heat/air conditioning, iron and ironing board, hair dryer, towels, toiletries, cable, projector, two car subterranean parking, smoke detector, first aid kit, fire extinguisher.

    Please note, there is no elevator on site. The Parachute Hotel is accessible by one flight of stairs.

    The Parachute Hotel is thoroughly cleaned before and after each guest stay. Housekeeping is provided every third day of your visit. More frequent cleaning services can be arranged upon request, subject to availability and fees.

  • What are the payment, minimum stay and cancellation policies?

    A valid credit card is required to book. We accept all major credit cards including Visa, Mastercard and American Express. After requesting to book through The Parachute Hotel site, you will receive a confirmation email requesting payment information. You will then be charged the full amount of your stay. Your card will be kept on file for incidentals.

    There is a two night minimum stay requirement to book The Parachute Hotel.

    Reservations must be canceled at least two weeks prior to arrival to avoid a penalty in the amount of 50% of your full room and tax charge.

  • When is check in and check out?

    Check in is between 3:00PM – 6:00PM at the Parachute Showroom Store (542 Rose Avenue, Venice, CA 90291), located directly below The Parachute Hotel. Check out is at 11:00AM. Early and late check in and check out can be arranged in advance, subject to availability and fees.

  • What are your age, smoking, pet and noise policies?

    The primary guest must be at least 21 years of age.

    Guests are not permitted to smoke at The Parachute Hotel.

    One dog under 25 pounds and service animals are welcome.

    We love our neighborhood and are proud to be part of the Venice community. Please be respectful to our neighbors while staying at The Parachute Hotel.

  • What is there to do in the neighborhood?

    The neighborhood is filled with stores, restaurants, bars and beaches. Our Founder and CEO put together a little guide about where to eat, drink and shop in Venice Beach; read it here.

  • Do guests receive exclusive pricing on Parachute products?

    While staying with us, guests receive special in-store offers on Parachute’s home essentials, and you are welcome to book a private design consultation.

  • Is The Parachute Hotel available for events?

    The Parachute Hotel is available for public and private engagements, trade and press events, productions and workshops. Its spectacular open floor plan and outdoor living space can accommodate up to 75 people.

  • How can I partner with The Parachute Hotel?

    We’ve outfitted The Parachute Hotel with our favorite home furnishings, locally sourced amenities, inspired art and design. We feature our partners on The Parachute Hotel website, allowing visitors to shop the items for their own homes. Contact us here to chat about a partnership.

Get in Touch

We'd love to hear from you!

Monday – Friday, 9:00am – 5:00pm PST

Email Us

Customer Experience:
help@parachutehome.com

Press:
press@parachutehome.com

Connect With Us

Chat:
Click Here

Phone:
888.967.8832