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Parachute Home Inc. (the “Company” or “us” or “we”) warrants that the Parachute Branded Mattress, Sizes Twin, Twin XL, Full, Queen, King, and Cal King (each, as applicable, the “Mattress”) will be free from manufacturing defects in workmanship or materials, subject to the terms, conditions, and exclusions of this Limited Warranty.
This Limited Warranty extends for 10 years, to the original purchaser (“you”), beginning on the date of purchase (“Warranty Commencement Date”). You may return the Mattress for any reason for a full refund within 90 days of purchase.
Only the original purchaser will be able to make warranty claims. This Limited Warranty is non-transferrable.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT OR REFUND AS DESCRIBED BELOW IN THIS LIMITED WARRANTY STATEMENT.
THIS LIMITED WARRANTY CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES.
Limited Warranty Does Cover:
This Limited Warranty covers the following during the Limited Warranty:
Limited Warranty Exclusions:
This Limited Warranty does not cover anything not expressly provided in this Limited Warranty, including but not limited to:
In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. The following circumstances, if discovered upon inspection, will void your Limited Warranty:
For the health and safety of anyone who would be required to dispose of or otherwise handle the Mattress, we may refuse to inspect any Mattress to assess whether it is covered by this Limited Warranty if such Mattress is in an unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse or conditions) or if the Mattress exhibits stains or soiling of unknown origin or nature. In this case, we reserve the right to deny Limited Warranty coverage.
The Limited Warranty is only valid for a Mattress used on appropriate foundations. Appropriate foundations are defined under this Limited Warranty as: solid platform beds, box springs, or any other solid support base that is capable of supporting the weight of the Mattress and its user(s). Additionally, appropriate foundations will match (or be larger than) the size of your Mattress (for instance, a King Mattress supported on a Queen foundation is not deemed appropriate and will not be eligible for warranty claims). If you are using a metal frame with your solid support base for Mattress sizes Full, Queen, King, or California King, this Limited Warranty shall be void if the foundation is not supported by a minimum of 5 legs, including a vertical center support leg. If you have a Twin sized Mattress, your Limited Warranty will be valid with the use of a 4-legged metal frame.
Dispute Resolution and Binding Arbitration; Class Action Waiver
Limitation of Liability
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Making a Claim Under the Limited Warranty
In the case of a defective Mattress under this Limited Warranty, the Company will first make a good faith effort to repair the defect. If the defect is deemed not reasonably repairable, the Company will replace the Mattress free of charge.
To make a claim under this Limited Warranty, you must notify the Company of any Limited Warranty claims by reaching out to Customer Experience at the following:
Parachute Home Inc.
Email address: firstname.lastname@example.org
Toll Free Phone Number: (888) 967.8832
3525 Eastham Dr.
Culver City, CA 90232
For any claim made under this Limited Warranty submitted to the Company, please include your order number (in the subject line, if submitted via email). Please include a thorough description of why you are making a claim against this Limited Warranty. Please include a photograph, if applicable. We may request additional information from you, as necessary to make a determination.
If it is determined by the Company that you have a valid claim under this Limited Warranty, you will not be responsible for any shipping or handling costs required to repair or replace the Mattress.
No claim may be made under this Limited Warranty after the tenth anniversary of the Warranty Commencement Date.