Returns
If you are unsatisfied with your purchase for any reason, we are happy to accept returns of most items within 60 days. We have three convenient options to choose from.
Return in Store
Super easy in-person returns at any of our stores. Refund initiated instantly.
Return By Mail
Download and print the shipping label. Allow 10 to 14 business days for refund.
Drop Off at a Happy Returns Location
Fast and easy in-person returns at 5,000+ locations. Refund initiated instantly.
FAQ's
What is your return policy?
We currently offer free returns within 60 days on most items:
Free returns within 60 days applies to all products except mattresses, furniture, and final sale items.
Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.
If you return your items after 60 days from the delivery receipt, we reserve the right to refuse your return.
Mattress Returns
We offer a free 100-night trial.
To return your mattress, please email concierge@parachutehome.com ↗ to arrange a free pick up.
Final Sale Products
No returns will be accepted outside of our 24-hour order cancellation window.
Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Parachute reserves the right to limit service if customers exhibit excessive return activity.
How can I return my Mattress?
If you are unsatisfied with your Mattress purchase for any reason, please contact Customer Service. We are happy to accept returns within 100 days.