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Returns

If you are unsatisfied with your purchase for any reason, we are happy to accept returns of most items within 60 days. We have three convenient options to choose from.

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Return in Store

Free, easy in-person returns at any of our stores. Refund initiated instantly.

Visit One of Our Stores

FAQs

What is your return policy?

We currently offer returns within 60 days on most items:

  • Flat rate $8 mail-in and Happy Return Bar fee within 60 days applies to all products except mattresses, furniture, and final sale items.

  • We offer free returns for eligible items returned in a Parachute store and for eligible items returned for store credit.

  • Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.

  • If you return your items after 60 days from the delivery receipt, we reserve the right to refuse your return.

  • Due to size restrictions, we do not accept returns of duvet inserts, pillows, mattress pads, feather beds, rugs, or oversized quilts at Happy Returns Bars.

Mattress Returns

  • We offer a free 100-night trial.

  • If you are unsatisfied with your Mattress purchase for any reason, please email concierge@parachutehome.com to arrange a free pick-up.

Final Sale Products

  • No returns will be accepted outside of our 24-hour order cancellation window.

Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Parachute reserves the right to limit service if customers exhibit excessive return activity.