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Frequently Asked Questions

Sales + Promotions

Yes! We typically have two sales per year – one around Memorial Day and one around Black Friday / Cyber Monday. We also occasionally host events at our stores that may include a discount. Please note, we do not offer price adjustments to purchases made prior to or after sales events. We do not “double discount.” This means that bundled items will be discounted from their full value, not the usual discounted bundle price. For example, our Classic Starter Bathroom Bundle will be discounted from the full $267 value, not the $225 bundle price. We do not offer free White Glove Delivery during our sales. Throughout sale time this service is $100. Trade customers are not able to use their discount in addition to the sale discount. Furniture, gift cards and donations are not included in our sales. If you would like to purchase these items during a sale, please reach out to help@parachutehome.com to buy them at full price after the sale.

At this time we do not offer discount codes. We are a direct-to-consumer brand, cutting out licensing and distribution fees to make our premium quality home essentials as accessibly priced as possible. We will not honor codes found on third-party discount, coupon or promotion websites.

Orders

We accept all major credit cards as well as Paypal.

Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Parachute.

Sales tax will apply for orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Canada (importer of record). Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

You can track your shipment's progress using your order number and email.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

Contact Customer Experience within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm PST. We cannot cancel orders for you on Saturday or Sunday.

If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

Curbside Pickup

No. Inventory levels at Stores can vary from time to time. We aim to have all items in stock in all Stores but selections can vary.

If all of the items in your order are available at your local Store, you will see the option for Curbside Pickup at Checkout. If a Store is out of a particular item, your order will not be eligible for Curbside Pickup.

If a Store is out of stock on a particular item(s), you can always order online at www.parachutehome.com and have the items shipped. Or, you can pick up at another Store if convenient for you.

No - there is no additional fee for Curbside Pickup.

  • Park in the designated area for Curbside Pickup detailed in your Confirmation Email.

  • Call the Store number in your Confirmation Email.

  • Provide the Parachute Associate your Order Number. We'll verify your name and order details.

  • Have your Confirmation Email ready to show the Parachute Associate when your order arrives.

  • Open your trunk. We'll place your order inside and you'll be on your way!

You'll receive a Confirmation Email once your order is ready for pickup. Note that pickup windows close 1 hour prior to Store closure.

Curbside Pickup hours are 12pm - 5pm Daily (please double check stores hours on site for any changes). If you are unable to pick up your order before 5pm, you will need to come back the next day.

Shipping

Our white plastic shipping mailers are constructed from 80% recycled content, and are recyclable in the vast majority of residential curbside recycling bins. If your local recycling program does not accept this type of mailer, you can find a drop-off location near you by following the link below.

FIND A RECYCLING FACILITY

Our cardboard shipping boxes are recyclable in the vast majority of residential curbside recycling bins. If your local recycling program does not accept this type of material, you can find a drop-off location near you by following the link below.

FIND A RECYCLING FACILITY

Responsibility is one of the guiding principles of our brand. We’re committed to taking care of each other – from our people and partners to customers and planet. We’re continuing to invest in this commitment by taking a closer look at how we can become an even more sustainable brand. Further improving the sustainability of our other packaging is at the top of our list.

Our holiday shipping promotion only applies to the contiguous US and excludes furniture, the mattress, wall art, swatches and physical gift cards.

We ship to the following: all 50 States (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, the US Virgin Islands, military bases/APO/DPO/FPO addresses and Canada.

We provide free domestic ground shipping. This includes all 50 States (including Alaska and Hawaii) as well as military bases/APO/DPO/FPO. Overnight and express domestic shipping is calculated by our carrier.

Ground shipping to American Samoa, Guam, Puerto Rico and the US Virgin Islands is calculated by USPS.

We calculate the cost of shipping, taxes and duties upfront for orders shipping to Canada so that you don't have any additional fees when your order arrives. Please note, duties and other international shipping charges are non-refundable.

You can track your shipment's progress using your order number and email.

Orders shipping to Canada typically take 10-15 days to process, ship and clear customs.

Yes, however the order will ship USPS and can not be expedited.

You can select "2-Day" or "Next Day" shipping at checkout for domestic orders. Order must be received before 9:00am PST to ship the same day it is placed (on a business day). International orders cannot be expedited. Once you've placed your order, we are unable to expedite.

Contact Customer Experience within 30 minutes of placing your order during normal business hours Monday – Friday, 8:00am – 5:00pm PST.

Returns + Exchanges

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 60 days of delivery receipt to be eligible for a refund.

Please note: We do not accept returns on final sale items (including products by Vitruvi, OSEA, Maileg, Kelley Burnett, Iris Hantverk, Woodlot and Baudelaire), furniture, gift cards, fabric swatches and donations to Nothing but Nets.

Shipping and handling fees are nonrefundable.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days of receipt.

Free returns in store click here to find your nearest location and hours of operation.

or

Happy Returns

Our partners at Happy Returns make it easy to return online orders in person. Click here to find your nearest location – there are over 200 nationwide. Simply bring the item(s) you wish to return and your refund will be initiated immediately.

Exceptions: Due to size restrictions, you may not return Duvet Inserts, Pillows, Mattress Pads, Feather Beds, Quilts, or Coverlets at a Returns Bar.

If your item was damaged upon receipt or if you believe the item you ordered has a manufacturer's defect, please reach out to Customer Experience directly.

Returns to a Happy Returns Bar

Your return will begin to process immediately and the full refund amount will appear back in the original account within three to five business days.

Returns by Mail

Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

  • If you return your items after 60 days from their delivery receipt, we reserve the right to refuse your return.

We offer limited exchanges at Happy Returns Bars and by mail. Exchanges will only be honored for the same product in an alternate color. If your item does not qualify for an exchange, we recommend returning it and placing a new order.

Washed or used bedding is donated to our partners at Habitat for Humanity of Greater Los Angeles and Habitat for Humanity of Berks County.

Our Mattress, down items, and down alternative items are covered by warranty.

The following items come with a 3 year warranty:

  • Pillows

  • Mattress Pads

  • Mattress Toppers

The following items come with a 5 year warranty:

  • Duvet Inserts

The following item comes with a 10 year warranty:

  • The Mattress

We do not offer a warranty on any other items.

No, final sale items are not eligible for our 60 day trial. Final sale items may not be returned.

Face Mask Donations

We are proud to partner with GetUsPPE and Safe Place for Youth to donate masks to those in need. 

 GetUsPPE helps bring Personal Protective Equipemnt (PPE) to our healthcare heroes during this critical shortage, and Safe Place for Youth provides care and support to youth experiencing homelessness in the Los Angeles area.

 GetUsPPE helps bring Personal Protective Equipemnt (PPE) to our healthcare heroes during this critical shortage, and Safe Place for Youth provides care and support to youth experiencing homelessness in the Los Angeles area.

We may be partnering with other organizations for future donations and will update donation information on our site as it becomes available.

Bedding

Our bedding is manufactured in a family-owned factory, located in the Guimarães region of northern Portugal. Our percale and sateen fabrics are made of the finest long-staple Egyptian cotton, and our linen is made of pure European flax. Made in the United States, our basics are available with all natural European white down or hypoallergenic down alternative filling.

All of our bedding is Oeko-Tex certified, and our down manufacturer is Responsible Down Standard certified. Read our blog stories, Our Products Are Oeko-Tex Certified: What That Means and The Low Down on Down, for more information.

Our products are not certified organic because the organic label does not ensure that an item is non-toxic. Items made of fibers grown organically – but then processed with toxic chemicals – may still carry the organic certification label. Instead, we adhere to the Oeko-Tex certification, which surpasses all other standards in safety and environmental protection. Learn more on our Blog

Thread count actually isn't the best way to measure the quality of your bedding – in fact, it's largely a marketing gimmick – which is why you won't find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your sheets, read our Blog story here‎.

Unlike other bedding brands, we do not artificially soften our fabrics with silicon, formaldehyde or toxic chemicals. By choosing us, you’re experiencing the fabric in its purest and most natural form. Our fabrics will continue to soften with use and washing.

Both percale and sateen are made using the finest long-staple Egyptian cotton – the difference is a result of how they’re woven.

Our cotton percale is cool and crisp to the touch – we often compare it to the perfect white button down shirt. This fabric is garment washed, which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Many brands use synthetic finishes to expedite this process, but this is something we have chosen to avoid.

Our sateen is extremely soft and smooth. We call it a matte sateen since it doesn't have the overly shiny appearance typically associated with the fabric. It's lustrous, elegant and the more luxurious of our fabrics. Sateen is also naturally more wrinkle resistant.

Our linen is a natural fiber made from the flax plant and is a stronger and more durable alternative to cotton. The fabric is garment dyed and washed to relax the fibers, resulting in a softened fabric which becomes more supple with each wash. Light and airy, linen is perfect for balmy climates and those seeking a classic, casual appearance.

Visit our Care Page for information on how to care for your Parachute bedding items.

Our sets are pre-bundled, and you cannot mix and match size, color or fabric. However – with the exception of our limited edition sets – all bedding items can be purchased a la carte, so you can mix and match as you like.

Our fitted sheets are designed to fit mattresses up to 16" deep. For more information, please click on the "Size Guide" link found on each product page.

Ash has been renamed sand. But don’t worry – it’s still the same color.

Ash has been renamed bone. But don’t worry – it’s still the same color.

Yes. We recently launched a hospitality bedding collection, designed to withstand commercial laundering. Please visit our Hospitality site or contact hospitality@parachutehome.com for more information.

Bath

Our bath collection is made of the finest Turkish cotton from the Aegean region, recognized for its rich history of creating exceptional Towels.

All of our towels are Oeko-Tex certified. Read our Blog stories, Our Products Are Oeko-Tex Certified: What That Means for more information.

Our towels are free of harmful synthetic dyes, making them safer for you and healthier for the planet, but more susceptible to discoloration when exposed to certain harsh chemicals. If you’re following a skincare routine that includes ingredients such as benzoyl peroxide, we recommend white towels.

Chemicals to avoid include (but are not limited to): bleaching materials, sodium hypochlorite, hydrogen peroxide and benzoyl peroxide (commonly found in acne medications, anti-aging creams, hair-dye products, teeth whitening systems and more).

Our products are not certified organic because the organic label does not ensure that an item is non-toxic. Items made of fibers grown organically – but then processed with toxic chemicals – may still carry the organic certification label. Instead, we adhere to the Oeko-Tex certification, which surpasses all other standards in safety and environmental protection. Learn more on our Blog

Visit our Care Page for information on how to care for your Parachute bath items.

Gift Cards

The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout. The buyer will need to forward the email to the recipient or print it out to gift it in person.

The Gift Card Set is delivered via USPS to the shipping address specified during checkout. You may choose to send it to yourself to gift it to the recipient in person or to send it directly to the recipient by entering his or her shipping address at checkout.

At checkout, click “Enter a Gift Card or discount code,” type your Gift Card code into the empty field and select “Apply.”

Please email our Customer Experience team to check your Gift Card balance.

We offer both a Digital Gift Card and a Gift Card Set.

The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout.

Please note: Gift Cards are non-refundable. and promotions do not apply.

Last Chance is an exclusive collection that is only available for account holders in limited quantities. Most styles will be discontinued and no longer available for purchase.

Items will be marked with a new discounted price.

All Last Chance items are Final Sale.

Last Chance items may be eligible for all promotions, customer discounts, and sales.

Customers must create an account in order to shop the Last Chance Collection

Company

When you make your bed, your sheets billow in a way that looks like a landing parachute. And since we consider good sleep a lifesaver, the name seemed especially appropriate!

Parachute’s stores have reopened with limited capacity. We are sanitizing our stores regularly, and following all official health directives – so you can feel as safe and comfy as ever before. Learn more about the precautions we’re taking in our stores.

To learn more about current opportunities at Parachute, please visit our Jobs Page.

Yes, we are proud to offer exclusive pricing and services to our Hospitality and Trade partners. Please visit our Hospitality site to partner with us on commercial projects; please visit our Trade site to partner with us on residential design projects.

Stores

We accept credit cards, debit cards and Parachute gift cards. We cannot accept cash, checks or American Express gift cards. Please note: Our stores are paperless, all receipts are emailed.

As a direct-to-consumer brand, we cut out licensing and distribution fees to make our premium quality home essentials as accessibly priced as possible. We typically have one major holiday sale per year around Cyber Monday, though we occasionally hold special sales to celebrate in-store events or new seasons.

You may use discount codes in stores, unless the promotion states otherwise.

Our stores stock almost all of our online items. Certain stores only carry limited quantities of our down and down alternative products, so please call ahead to confirm availability. Currently our stores do not carry our Handmade Wood Bed Frame. Our store associates can order anything that is not in stock for you – with free shipping and returns.

Yes, with the exception of the mattress which can not be returned in store.

Yes. You may contact the store and request one of our store associates to email a shipping label to you. You will be refunded in the total amount of your purchase once the item is received and the return is processed.

During this time we are not accepting returns in store. Visit our returns page for other options.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days. Returns will be refunded in the original method of payment. You must bring back to the store or postmark your items for return within 60 days of purchase to be eligible for a refund.

Please note we do not accept returns on final sale items, gift cards, fabric swatches, the Handmade Wood Bed Frame or donations to Nothing but Nets.

We do not offer exchanges in store. We will be happy to help you return the item(s) and place a new order for you.

If you return a gift you received, you will be issued a gift card in the total amount of the gift item(s).

You can purchase Parachute branded gift boxes in store. We also have canvas tote bags, tissue paper and cards available for gifts.

Yes, we’re dog-friendly! Bring your pup by for water and treats.

Registry

No, but you can easily register for Parachute items through Zola. Begin making your registry now.

We offer a selection of our most popular bedding and bath items. See products here.

All returns, exchanges and damages are handled by Zola’s customer service. You can contact them here.

Trade

We offer 15% off eligible retail products. The following products are excluded from discounting:

  • Furniture

  • Pre-discounted bundles (i.e. Starter Bathroom Bundle)

  • Gift cards

  • Donations to Nothing but Nets

The Parachute Trade discount cannot be combined with any other offer and does not apply to tax and shipping costs.

Our Trade program is available to design professionals for their respective services and projects. In order to qualify, you must verify your business with the proper credentials during the application process. 

Please note, we do not offer Trade approval for retail or ecommerce businesses who are interested in wholesaling our products. 

You will need to submit one or more of the following during the application process:

  • Valid membership in a major design organization (e.g. ASID, AIA)

  • Design certification (e.g. NCIDQ, CCIDC)

  • Valid Business License, EIN, or Resale Certificate

  • Website and/or Instagram reference

Click here to complete our trade application. You will receive notification of your membership status within two business days.

Sales tax will automatically apply for orders shipped to Alabama, California, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Rhode Island, Utah, Vermont, Washington and Wisconsin. Sales tax rates vary by state and are subject to change.

To waive sales tax on qualifying orders in any of these states, please upload your resale certificate(s) under the “Verifying Documents” section of the application.

Click here to log in.

Once you activate your account, simply sign in to shop and place your Trade order on our website. The 15% Trade discount will be automatically applied to eligible retail products at checkout.

Yes, please verify your membership with one of our store associates.

Yes, we offer complimentary fabric swatches. Swatches can be ordered through our website, or by emailing trade@parachutehome.com. We do not offer full-sized samples of our product.

Hospitality

Unlike our retail line, our hotel-grade bedding can withstand commercial laundering and features design details specific to housekeeping needs.

Our program is open to hotel managers, design professionals and business owners who would like to partner with us to enhance their guests’ experience.

Our Trade Program offers our retail line at special pricing and is best suited for smaller residential projects (independent interior designers or property owners outfitting one to five rooms). Our Hospitality Program features our hotel-grade line and is best suited for larger commercial projects (boutique hotels, resorts, short term residences, gyms, spas or restaurants).

We require a 12-14 week lead time for large hospitality orders (10+ rooms). Smaller requests or reorders may be processed without a lead time, depending on inventory available. Please note that shipping may take up to 10 business days.

Yes, hospitality partners can purchase items from our retail line for their projects. Please note that we may require a 12-14 week lead time for larger quantities.