If you are unsatisfied with your purchase for any reason, we are happy to accept returns of most items within 60 days. We have three convenient options to choose from.
Return in Store
Super easy in-person returns at any of our stores. Refund initiated instantly.
What is your return policy?
We currently offer free returns within 60 days on most items:
Free returns within 60 days applies to all products except mattresses, furniture, and final sale items.
You can return by mail, in store or at a Happy Returns Bar. Exclusions apply for Happy Returns: Due to size restrictions, we do not accept returns of duvet inserts, pillows, mattress pads, mattress toppers, rugs, or oversized quilts at Happy Returns Bars. Please note: Happy Return Bars only accept returns for up to 10 eligible items.
Returns by Mail:
Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.
If you return your items after 60 days from the delivery receipt, we reserve the right to refuse your return.
We offer a free 100-night trial.
To return your mattress, please email firstname.lastname@example.org to arrange a free pick up.
We do not accept mattress returns in store or at Happy Returns Bars.
We accept returns of oversized items (night stands, benches, coffee tables, side tables, and select rugs) within 60 days of delivery, subject to a restocking fee of 15% of item total.
We do not accept returns of oversized items in store or at Happy Returns Bars.
Please email email@example.com to arrange a return.
Final Sale Products
No returns will be accepted outside of our 24-hour order cancellation window.
Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Parachute reserves the right to limit service if customers exhibit excessive return activity.
How can I return my Mattress?
If you are unsatisfied with your Mattress purchase for any reason, please contact Customer Service. We are happy to accept returns within 100 days.