Get In Touch

We’d love to hear from you! Use the contact form below, give us a call or visit our showroom.
For press inquiries, please contact press@parachutehome.com.

Email Us

Call Us

888-967-8832

Monday - Friday
10 am - 6 pm PST

Stop By

54 Paloma Avenue, Venice CA 90291

Make an appointment

Frequently Asked Questions

Orders

  • Why am I charged before my order has shipped?

    • Our payment provider only allows us to capture funds within 7 days of you placing your order—otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We'd prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

  • What is your return policy?

    • We are committed to delivering the highest quality bedding. If you are unhappy with your purchase for any reason, we will issue a refund within 30 days of you receiving your order. To help us expedite the process, we ask that you contact our customer service team for authorization.

      Once you receive authorization, please repack all items in their original packaging (as best you can) and be sure to include the original packing slip. For duvet returns, please reach out to customer service for a pre-paid shipping return label. For all other items, you may use the pre-paid shipping return label included in your original order. 

      For returns, once we process your order, we will issue a refund for the item(s) purchased (excluding the cost of shipping). For exchanges, we will send you the new item and tracking number upon receiving your original order.

      Please allow up to 3 weeks for return/exchange processing.

  • Will I be charged sales tax?

    • For customers in California state sales tax will apply.

  • Do you gift wrap?

    • We don't offer gift wrapping at the moment, but all our products come beautifully packaged because we think of our product as a gift, whether it's for you or for a loved one.

Shipping

    • How long will it take for my items to ship?

      • Most orders are fulfilled within 1-2 business days. Once your order is processed, you'll receive an shipping confirmation email with the tracking number(s). Please note that duvet inserts ship separately from bedding, and you'll receive separate confirmation emails. Occasionally, we do split bedding orders into multiple shipments. If this occurs, you'll be notified and receive a tracking number for each shipment.

  • How long will it take for my items to arrive?

    • Once shipped, all domestic orders should arrive within 4-10 business days. International orders should arrive within 7-14 business days.

  • Does Parachute ship internationally?

    • Yes! We ship all over the world. We charge flat-rate shipping by country and pricing will automatically appear at checkout. Customers are responsible for paying customs charges. Please contact customer service for any further questions. 

Product

  • What is the difference between percale and sateen?

    • Our percale is cool and crisp to the touch — we often compare it to the perfect white button down shirt. This fabric goes through a stonewashed process which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Many brands use synthetic finishes to expedite this process, but this is something we have chosen to avoid.

      Our sateen is extremely soft and smooth. We call it a matte sateen since it doesn't have the overly shiny appearance typically associated with sateen. It's lustrous and elegant and the more luxurious of our fabrics; it's also naturally more wrinkle resistant.

  • Can I order a king bedding set with standard pillowcases?

    • Every bedding item is available for purchase as a separate so you can mix and match sizes and colors to create your perfect bedding bundle. The Venice and sheet set include pillowcases of the same size as the bedding and we aren't able to switch the sizes within those sets. 

  • How should I care for my sheets?

    • All of Parachute’s products are machine washable and come with care labels that detail washing instructions. We recommend washing on low heat (high heat temperatures can break down the fabric fibers) and then drying on a delicate cycle. To prevent wrinkling, we suggest taking your sheets out of the dryer while they’re still warm and putting them right on your bed—that way you should never have to iron them. You can find more tricks in our blog post here.

  • What is the thread count of your sheets?

    • Thread count actually isn't the best way to measure the quality of your bedding—in fact, it's largely a marketing gimmick—which is why you won't find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your sheets, read our blog post here.

  • How deep are your fitted sheets?

    • Our fitted sheets are designed to fit mattresses up to 16" deep. For more information, please click on the "size guide" link found on each product page.

Company

  • Where can I see your bedding in person?

    • We invite you to visit the showroom at our Venice Beach office. If you're not based in Los Angeles, we offer swatches if you'd like to feel the fabric before ordering.