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Parachute Reviews

3268 Reviews
average 4.39 stars
5 stars
2408 (74%)
4 stars
228 (7%)
3 stars
294 (9%)
2 stars
176 (5%)
1 star
162 (5%)
For the price not worth

For the price not worth it. Not comfortable at all. Rough like sandpaper

Adam N. - Verified Buyer
4/17/2018
Didn’t need the duvet and

Didn’t need the duvet and there was no problem returning it. Everyone was very nice and helpful. Love he sheets and pillow cases. Will buy from them again.

Robert G. - Verified Buyer
3/25/2018
Loaded with toxic chemicals

I have a severe asthma attack anytime I am around VOC (volatile organic compounds) and ordered exclusively because they claim organic certification. I can tell you that is a complete lie, and I plan on sending the robe for testing to prove that they are completely lying to customers about the harmful chemicals in their products. I bought this robe seeking relief and instead wound up with terrible asthma problems. Wish I had something good to say about the product. The robe is comfy and soft, but organic... not a chance

Jason G. - Verified Buyer
3/25/2018
not satisfied

unimpressed with fabric shape and sizing...duvet slips inside into an unpleasant ball. will not renew

Jerome M. - Verified Buyer
3/21/2018
No flat sheet

Strange as I received a fitted sheet and duvet cover though no flat sheet

Christopher D. - Verified Buyer
3/21/2018
Not what I expected

Not what I expected

Shadia M. - Verified Buyer
3/19/2018
Bathrobe

I bought this for my wife. She washed it once and wore it for a couple of weeks and showed it to me today and complained about all of the snags and threads pulled from the robe. She was very disappointed by that.

Nicholas M. - Verified Buyer
3/10/2018
Pillow Return

I recently ordered a linen sheet set from Parachute and was impressed with the quality of the sheets and the customer service (timely communication, quick delivery). Given the good experience in ordering the sheet set, I ordered a down-alternative pillow with medium firmness. When the pillow arrived, it was so soft my head nearly sunk into the mattress. Disappointed with the product, I boxed it up as a return and planned to order the next level up in firmness once the return was processed. Nearly two weeks went by before the pillow was processed at a return facility and another two weeks passed with no update on the refund for the pillow – nor was there any proactive communication regarding when the return was processed and next steps. I contacted Parachute a month after I sent the pillow back to inquire about my refund, at which point they finally manually refunded the cost of the pillow. Overall, a very disappointing experience – definitely underwhelmed my expectations in both the pillow quality and the return process.

Rachael H. - Verified Buyer
2/26/2018
Did not last

After 1 wash the material became rough, after a week of sleeping on the sheets certain areas formed little balls of excess material as if all the lint gathered up in these spots. Very disappointed with how much I paid for these!

Karen M. - Verified Buyer
2/19/2018
Dirty pillows 2x

They sent me a pillow that was either used or dragged across the warehouse floor, covered hairs and dirt. Customer service quickly sent a replacement pillow and it had the same issues!

Adam F. - Verified Buyer
2/18/2018