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We accept all major credit cards as well as Paypal.
Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Parachute.
Sales tax will apply for orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Canada (importer of record). Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.
Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.
To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.
Contact Customer Experience within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm PST. We cannot cancel orders for you on Saturday or Sunday.
If you are unable to process a cancellation in time, you can initiate a return once you receive your order.
All of our bedding comes beautifully packaged in a reusable, self-care bag and our towels in a custom, Parachute laundry bag because we think of our product as a gift, whether it’s for you or for a loved one.